THE SYSTEM
SignalLayer deploys a managed automation system that captures customer feedback in real time, routes sentiment intelligently, and converts positive experiences into public trust signals. The system operates continuously in the background—triggering follow-ups, generating reviews, reactivating customers, and maintaining visibility into reputation performance without adding operational burden.
review Velocity
Most businesses generate reviews sporadically, which creates long gaps and stagnant reputation profiles. SignalLayer is designed to maintain consistent review velocity by capturing feedback continuously and converting satisfied customers into public reviews over time. This steady, predicable output improves local visibility, increases trust with new customers, and compounds reputation instead of relying on one-off review spikes.
how the system operates
Step 1 — Experience Completion
A customer completes a transaction or service interaction.
Step 2 — Feedback Trigger
The system initiates a feedback request via automated communication channels.
Step 3 — Signal Classification
Responses are evaluated and routed based on sentiment.
Step 4 — Public Trust Output
Positive sentiment is converted into platform-native public reviews.